Careers

This position is fitted for the individual who is skilled in multitasking, prioritizing, and communicating. Our Office Manager is of vital importance to the success of Firm Foundation to Thrive. This candidate will share in the company’s mission, vision, and core values to provide excellent health care services to the community. The following details the duties of the Front Office Manager at Firm Foundation to Thrive Healthcare Services.

Administrative Duties

1. Familiarity with most aspects of billing including accounts receivable and coding
2. Monthly reporting on Client Accounts Receivable
3. Update and manage credentialing for provider on Simple Practice website and with insurances
4. Secure additional credentialing with new clients.
5. Perform necessary training of support staff as needed.
6. Document management for the practice, maintaining renewal dates for clients.
7. Maintain website for the practice including responding to website emails and office reviews online.
8. Attend monthly Clinical Staff meetings providing briefings of monthly reporting
9. Maintaining office equipment and updates for necessary word processing programs

• Maintain necessary usernames and passwords for insurance websites and office accounts
• Maintain yearly HIPAA, OSHA, and CPR certification
• Provide cross coverage when needed
• Willingness to attend personal and professional development programs sponsored or supported by the office

Appointment Scheduling/ Registration

• Responsible for appropriately scheduling, confirming, reviewing, and rescheduling appointments for the provider per the stated guidelines provided
• Providing clients with the necessary supports to complete their appointment including necessary paperwork and guidance with insurance requirements
• Responsible for a friendly, welcoming atmosphere for each client that presents to the office despite the busy demands of the front desk
• Ensures patient satisfaction, including troubleshooting when there is a complaint and develops process improvements to prevent recurrences
• Responsible for appropriately obtaining all necessary information to complete the office visit and file the insurance claim. Careful attention to detail is necessary
• Complete accurate registration information and Update records with each client encounter
• Initiate necessary calls or website inquiries to verify insurance coverage and provider participation in plan, updating medical record with any changes
• Submit the superbill for the visit and correcting any interface errors that may occur
• Document Management and Phone Messaging
• Diligently manages incoming faxes daily, ensuring timely uploading to appropriate patient for provider review
• Responsible for sending, in a timely manner, appropriate documents and/or medical records to patient, specialist, and health care facilities when directed
• Responsible for answering the phone in a friendly, welcoming manner
• Appropriately documenting callers message in the Electronic Medical Record and delivering to the appropriate Provider and/or staff member
• Effectively communicating messages to patients in a clear and understandable manner as directed

Qualifications:

• Exceptional customer service skills
• Strong computer skills with an intermediate level of proficiency in MS Word and Excel
• Ability to multi-task; friendly; strong attention to detail
• High School diploma Required; Minimum Associates degree preferred; additional certifications are a plus
• At least 1 year of experience in a medical office
• At least 2 years of experience as a Front Desk Receptionist

Job Type: Full-Time